• Assist in managing day-to-day operations of the Collections Department.

• Review accounts receivable personnel performance, providing guidance and development to team members, including team leaders.

• Assign responsibility for investigation of fraud cases, possible legal action, collection for returned checks and delinquent bills.

• Review collection reports and participate in the collection process as needed.

• Audit delinquent accounts to ensure maximum efforts have been taken before assigning bad debt status to an account.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree in finance, accounting or a related field preferred.

• 5+ years of collections or customer service experience demonstrating excellent decision-making skills.

• 3+ years of supervisory experience in a call center setting.

• Strong communication, organizational and multi-tasking skills.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 6% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• On-site cafe with executive chefs and seasonal dinner-to-go options.

• First-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.

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